Career Opportunites

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At Ideal Air we’re not just about fixing AC units and furnaces—we’re about making sure families stay comfortable in their homes, no matter what the weather throws at them. We take pride in doing things right the first time, and we never cut corners. You’ll have the support, training, and tools you need to be successful, and you’ll be working alongside people who have your back. We celebrate the wins together, whether it’s solving a tricky problem or getting a five-star review from a happy customer.

Current Openings

If you’re the kind of person who takes pride in a job well done and committed to customer satisfaction, we’d like to hear from you. Please browse our current openings below and fill out the form on this page!

Pay Range: $26.00-$28.00 per hour
Department: Operations
Reports To: General Manager / Service Manager
Employment Type: Full-Time

The Customer Service & Dispatch Coordinator serves as the primary communication and scheduling hub between customers, ield technicians, and office operations at Ideal Air. This role is responsible for delivering an exceptional customer experience through effective communication, schedule coordination, administrative support, and proactive follow-up. The position plays a critical role in maintaining operational efficiency, supporting technician productivity, and strengthening customer relationships. The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced home service environment.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced home service environment.

Customer Service & Communication

  • Answer inbound customer phone calls, emails, and text messages professionally and efficiently
  • Serve as the primary point of contact for customer scheduling and service-related communication
  • Schedule maintenance, service, diagnostic, and installation appointments
  • Confirm appointments and communicate technician arrival expectations
  • Follow up with customers after appointments to ensure satisfaction
  • Assist in resolving customer concerns and escalate issues appropriately when necessary
  • Maintain a calm, professional, and empathetic approach during customer interactions
  • Promote and support maintenance agreement renewals and customer retention efforts
  • Support online review generation and customer experience initiatives

Dispatch & Scheduling Coordination

  • Coordinate, optimize, and dispatch daily technician schedules
  • Monitor schedule efficiency and proactively assist in filling open time slots
  • Coordinate with technicians and customers regarding schedule changes, delays, and appointment updates
  • Assist with on-call scheduling and after-hours coordination as directed by management
  • Support capacity planning during peak demand periods
  • Prioritize emergency and urgent service requests appropriately
  • Assist management with maintaining efficient route and schedule planning

Adminstrative & Operational Support

  • Maintain accurate customer records and job information within Service Titan
  • Ensure work orders, tags, notes, and customer information are entered accurately
  • Assist with permit and inspection scheduling processes
  • Coordinate with vendors, suppliers, and third-party partners when necessary
  • Maintain operational documentation and workflow consistency
  • Support inventory coordination and purchase order tracking as assigned
  • Assist with maintaining organized office systems and procedures
  • Support accurate communication between field staff and office personnel

Membership & Follow-Up Coordination

  • Schedule recurring maintenance appointments
  • Maintain membership agreement records and renewal tracking
  • Conduct outbound calls for unsold estimates, pending work, and customer follow-up
  • Assist with customer retention and reactivation campaigns
  • Help maintain membership scheduling efficiency throughout the year

Required Qualifications

  • High school diploma or equivalent
  • Minimum 2 years of customer service, dispatch, administrative, or coordination experience
  • Strong verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office and general computer systems
  • Ability to work effectively in a fast-paced environment
  • Ability to remain professional under pressure

Preferred Qualifications

  • Experience in residential HVAC, plumbing, electrical, or home service industries
  • Experience with Service Titan or similar field service management software
  • Dispatching or scheduling experience

Core Competencies

  • Professional communication
  • Organization and time management
  • Problem-solving ability
  • Attention to detail
  • Adaptability and Flexibility
  • Team collaboration
  • Customer-focused mindset
  • Strong professionalism

Work Environment & Physical Requirements

  • Primarily office-based work environment
  • Extended periods of sitting, typing, and phone communication
  • Frequent use of computer systems and multiple software platforms
  • Ability to occasionally work extended hours during peak seasons
  • May occasionally assist with office organization, supply handling, or operational coordination tasks

Compensation & Benefits

  • Hourly compensation based on experience and qualifications
  • Bonus and incentive opportunities based on performance metrics
  • Paid Sick & Safe Time
  • Paid holidays
  • SIMPLE IRA with company match
  • Ongoing training and development opportunities
  • Supportive and team-oriented work environment
  • Opportunities for advancement as the company grows

Schedule Expectations

  • Full-time position
  • Standard schedule: Monday–Friday
  • Primary office hours: 7:30 AM – 4:00 PM
  • Some overtime or after-hours coordination may be required during peak demand periods
  • Participation in rotating on-call administrative support may be required based on business needs

Company Culture & Expectations

  • Community – Supporting our customers, coworkers, and local community
  • Accountability – Taking ownership and following through on commitments
  • Relationships – Building trust through professionalism and respect
  • Education – Continuously learning and helping customers make informed decisions

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may change based on business needs and operational growth.

Position Summary

At Ideal Air, we firmly believe that exceptional employees thrive in an environment that provides them with the necessary space, support, and standards to excel in their roles. As a complete HVAC company, we are dedicated to delivering an outstanding customer experience and actively contributing to the well-being of our customers and community. This commitment is evident in our 5-star reviews and our BBB accreditation of an A+ rating. Our ultimate objective is to collaborate as a team that wins collectively, ensuring that every individual contributes to delivering an exceptional 5-star experience. We strive for continuous growth and the establishment of a culture deeply rooted in our core values of community, accountability, relationships, and education (C.A.R.E.)

Schedule: Full-time | Monday–Friday | 7:30 AM – 4:00 PM

What We Offer

  • $40–$55 per hour based on experience
  • No weekday on-call shifts, with weekend rotation system.
  • 6 paid holidays (including your birthday)
  • Paid parental leave
  • PTO in addition to 48 hours Minnesota Sick & Safe Time
  • Medical insurance covered 50%, Dental, and Vision supplemental
  • Simple IRA with company match at 3%
  • Opportunities for paid training, ongoing instruction, and coaching
  • Weekly tech meetings with breakfast included
  • Employee appreciation activities and events
  • Incentive programs and bonuses
  • Company uniforms provided
  • Fully stocked trucks and gas cards
  • Supportive team environment
  • Opportunities for growth and advancement

Job Duties

  • Perform residential plumbing service, repair, and installation work
  • Diagnose plumbing issues and provide homeowners with clear repair recommendations
  • Install and repair water heaters, fixtures, piping, drains, valves, and related plumbing systems
  • Ensure all plumbing work meets local code requirements and manufacturer specifications
  • Communicate professionally with homeowners throughout the service process
  • Maintain accurate job documentation, notes, and photos within company software
  • Maintain clean and organized job sites and company vehicles
  • Help mentor apprentices or junior plumbers as the department grows
  • Safely operate company vehicles and equipment
  • Participate in ongoing training and professional development
  • Some overtime or emergency service work may occasionally be required only on weekends

Qualifications

  • Current Minnesota Master Plumber License required
  • Minneapolis and St. Paul Plumbing license preferred or willingness to acquire
  • 5+ years of residential plumbing experience preferred
  • Strong troubleshooting and diagnostic abilities
  • Experience with residential service and installation work
  • Ability to work independently and make sound field decisions
  • Strong customer communication and professionalism
  • Valid driver’s license with clean driving record
  • Ability to lift 75+ lbs
  • Strong understanding of residential plumbing systems and code requirements

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Position Summary

At Ideal Air, we firmly believe that exceptional employees thrive in an environment that provides them with the necessary space, support, and standards to excel in their roles. As a complete HVAC company, we are dedicated to delivering an outstanding customer experience and actively contributing to the well-being of our customers and community. This commitment is evident in our 5-star reviews and our BBB accreditation of an A+ rating. Our ultimate objective is to collaborate as a team that wins collectively, ensuring that every individual contributes to delivering an exceptional 5-star experience. We strive for continuous growth and the establishment of a culture deeply rooted in our core values of community, accountability, relationships, and education (C.A.R.E.)

Schedule: Full-time | Monday–Friday | 7:30 AM – 4:00 PM

What We Offer

  • $25-$45 per hour based on experience
  • No weekday on-call shifts, with weekend rotation system.
  • 6 paid holidays (including your birthday)
  • Paid parental leave
  • PTO in addition to 48 hours Minnesota Sick & Safe Time
  • Medical insurance covered 50%, Dental, and Vision supplemental
  • Simple IRA with company match at 3%
  • Opportunities for paid training, ongoing instruction, and coaching
  • Weekly tech meetings with breakfast included
  • Employee appreciation activities and events
  • Incentive programs and bonuses
  • Company uniforms provided
  • Fully stocked trucks and gas cards
  • Supportive team environment
  • Opportunities for growth and advancement

Roles & Responsibilities

  • Diagnose and repair residential HVAC systems including furnaces, air conditioners, boilers, and heat pumps
  • Perform maintenance inspections and tune-ups
  • Explain repair options and system conditions to homeowners 
  • Complete service documentation, photos, and notes in ServiceTitan
  • Maintain clean and organized service vehicles with appropriate truck stock
  • Install service accessories such as hard start kits, surge protectors, thermostats, and IAQ products
  • Follow safety procedures and local codes
  • Communicate with the of ice regarding job progress, parts needs, and follow-ups
  • Participate in ongoing technical and professional training

Qualifications

  • 2+ years of residential HVAC service experience preferred
  • Strong diagnostic and troubleshooting skills
  • EPA 608 Certi ication required (Universal preferred)
  • Ability to work independently and as a team
  • Strong customer service and communication skills
  • Valid driver’s license with clean driving record
  • Ability to lift 50+ lbs

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Position Summary:

Ideal Air Heating & Air Conditioning is looking for an experienced Lead HVAC Installer to join our growing team.This role is responsible for leading residential HVAC installations from start to inish while ensuring high standards of workmanship, safety, and customer service.

The Lead Installer works closely with apprentices and installers in the ield and serves as the primary technician responsible for completing installs correctly and ef iciently.

This is an excellent opportunity for an experienced installer who wants stable work, leadership responsibility, and a supportive team environment.

Schedule: Full-time | Monday–Friday | 7:30 AM – 4:00 PM

What You’ll Do

  • Lead residential HVAC system installations including furnaces, air conditioners, heat pumps, boilers, and indoor air quality products
  • Ensure installations meet manufacturer specifications and local code requirements
  • Direct and mentor installation helpers or apprentices on job sites
  • Communicate professionally with homeowners during the installation process
  • Complete installation checklists and job documentation
  • Maintain clean and organized job sites • Safely operate company vehicles and installation equipment
  • Perform system startup and basic performance veri ication
  • Must be able to work independently and with assistance from a helper

Qualifications

  • 3+ years of HVAC installation experience
  • Strong understanding of residential HVAC systems
  • Ability to lead installation jobs and direct helpers
  • Comfortable working in attics, basements, and confined spaces
  • Ability to lift 50+ lbs
  • Valid driver’s license with a clean driving record
  • EPA Certification required or willingness to obtain

What We Offer

  • $35-$45 per hour based on experience
  • Overtime opportunities
  • Supportive team environment
  • Opportunities for growth and advancement
  • Training and skill development

Schedule

  • Monday–Friday 7:30 AM – 4:00 PM
  • Overtime opportunities available

Why Work With Us

At Ideal Air Heating & Air Conditioning, we believe in doing quality work and taking care of both our customers and our team. We’re building a team of technicians who take pride in their craft and want to grow in the HVAC trade.

Position Summary

At Ideal Air, we firmly believe that exceptional employees thrive in an environment that provides them with the necessary space, support, and standards to excel in their roles. As a complete HVAC company, we are dedicated to delivering an outstanding customer experience and actively contributing to the well-being of our customers and community. This commitment is evident in our 5-star reviews and our BBB accreditation of an A+ rating. Our ultimate objective is to collaborate as a team that wins collectively, ensuring that every individual contributes to delivering an exceptional 5-star experience. We strive for continuous growth and the establishment of a culture deeply rooted in our core values of community, accountability, relationships, and education (C.A.R.E.)

Schedule: Full-time | Monday–Friday | 7:30 AM – 4:00 PM

What We Offer

  • $35-$45 per hour based on experience
  • 6 paid holidays (including your birthday)
  • Paid parental leave
  • PTO in addition to 48 hours Minnesota Sick & Safe Time
  • Medical insurance covered 50%, Dental, and Vision supplemental
  • Simple IRA with company match at 3%
  • Opportunities for paid training, ongoing instruction, and coaching
  • Weekly tech meetings with breakfast included
  • Employee appreciation activities and events
  • Incentive programs and bonuses
  • Company uniforms provided
  • Fully stocked trucks and gas cards
  • Supportive team environment
  • Opportunities for growth and advancement

Role & Responsibilities

  • Assist with installation of furnaces, air conditioners, heat pumps, and related accessories
  • Follow instructions from the Lead Installer to complete installations efficiently
  • Ensure installations meet manufacturer specifications and local code requirements
  • Maintain clean and organized job sites and company vehicles
  • Use hand and power tools safely and effectively 
  • Communicate professionally with customers and teammates
  • Assist with loading and unloading materials and managing inventory
  • Follow all company safety procedures • May occasionally require independent project work.

Qualifications

  • 1-3 years of HVAC installation experience preferred
  • Strong customer service experience
  • EPA certification preferred (or willingness to obtain)
  • Strong work ethic and willingness to learn
  • Ability to lift 75+ lbs and work in attics, basements, and crawl spaces
  • Valid driver’s license and clean driving record
  • Strong teamwork and communication skills

What Makes You a Great Fit

You take pride in quality workmanship, show up ready to contribute every day, and are
eager to learn from skilled leaders. You’re looking for a long-term team where your
contributions matter, your growth is supported, and your work directly improves the lives of
homeowners.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Position Summary:

The HVAC Install Helper supports the Lead Installer and Install Team in completing residential HVAC installations, including furnaces, air conditioners, heat pumps, boilers, and ductwork. This entry-level position is ideal for individuals who are mechanically inclined, eager to learn, and motivated to grow into a skilled installer.

Key Responsibilities

  • Assist with the setup, preparation, and installation of residential HVAC systems and related equipment
  • Load, unload, and organize materials and tools daily
  • Maintain a clean, safe, and organized job site and company vehicle
  • Follow instructions from the Lead Installer and General Manager to ensure each job meets company and code standards
  • Support ductwork assembly, line set routing, condensate drain installation, and basic wiring under supervision
  • Use hand and power tools safely and effectively
  • Adhere to company safety protocols and proper PPE use at all times
  • Communicate clearly and respectfully with team members and customers
  • Assist in shop maintenance and restocking of install vehicles as needed
  • Report any material shortages, tool needs, or site concerns to the Lead Installer promptly
  • Service professionals must take responsibility for self-directed learning and training outside of work hours to enhance their technical and customer service skills.

Qualifications

  •  0–2 years of HVAC or related trade experience (willing to train the right candidate)
  • Strong work ethic and desire to learn the HVAC trade
  • Ability to lift 75+ lbs and work in attics, basements, and crawl spaces
  • Comfortable working in various weather conditions (cold, heat, rain, or snow)
  • Must have a valid driver’s license and clean driving record
  • Must pass background check and drug screening
  • Excellent teamwork, communication, and reliability

What Makes You a Great Fit

At Ideal Air, our C.A.R.E. values guide everything we do:

  • Community – Invest locally and generously give back to our community.
  • Accountability – Taking responsibility for our actions and the results.
  • Relationships – Built on trust, connection, loyalty, and competence.
  • Education – We grow ourselves and others through continuous learning.

Compensation & Benefits

  • Competitive hourly wage based on experience
  • Monday–Friday schedule (7:30 AM – 4:00 PM), occasional overtime may be required
  • 48 hours MN Sick & Safe Time (ESST compliant)
  • 5 days paid parental leave
  • 50% company-paid employee health insurance
  • SIMPLE IRA with 3% company match (after 6 months)
  • 6 paid holidays (including your birthday)
  • Company-provided uniforms and select tools (hand tools required by employee)
  • Ongoing training and career advancement opportunities (pathway to Installer and Lead Installer positions)

Ideal Candidate

You are dependable, motivated, and take pride in learning new skills. You understand that every great HVAC team relies on teamwork and preparation. You are ready to build your career with a company that values craftsmanship, professionalism, and community.

Position Overview

Support Ideal Air’s operations by keeping our warehouse clean and organized, managing tools and truck stock, and preparing job pack-outs so our technicians are always equipped and ready.

Key Responsibilities

  • Maintain shop/warehouse cleanliness; keep walk paths clear; manage trash and battery charging.
  • Manage pack-outs and stage materials for next-day installs; order supplies based on the schedule.
  • Track inventory for trucks; ensure items are labeled/barcoded and restocked.
  • Manage tool check-in/out, tracking, and calibration; assist with GPS install/maintenance for vehicles.
  • Provide occasional field support (deliveries, site prep) during busy seasons.

Qualifications

  • Reliable, organized, and team-first attitude; mechanically inclined.
  • Able to lift 50 lbs and work in both warehouse and field environments.
  • Familiarity with HVAC materials/tools a plus.
    Compensation & Benefits
    Pay based on qualifications. Full-time benefits include: PTO after 90 days, 6 paid holidays (incl. birthday), and
    IRA with 3% company match.